There are a limited number of changes permitted on the Group Blocks; it is on a request basis and subject to availability.  This EXCLUDES the Charter Flight where no changes will be permitted.

Any applicable fare difference and a change fee will be charged if the deviation is confirmed.

If you are selecting Own Arrangement, please click here for further information and to ensure you are adhering to the Own Arrangement policy.

Main delegates must arrive in Los Angeles by 2pm on Friday 11 July and may depart anytime from Sunday 13 July.

The Own Arrangement reimbursement amount will be up to a maximum of AUD$1800 offset against the cost of the airfare and taxes. Any difference in fare or upgrade cost will need to be paid by the individual via salary sacrifice or credit card directly at the time of ticketing.

If the fare booked is less than AUD$1800, there will be no reimbursement of the difference, nor can any excess be used for additional travel arrangements.

Please provide either your booking (PNR) or your proposed travel plan on the flight page in the registration form.  All own Arrangement flights must be managed and ticketed by the GG team/Travelwise.

Please Note: This year 2 nights accommodation will be provided in Los Angeles UNLESS you are travelling on the Charter flight or the Perth Group Flight.

TWIN SHARE partners will only be allocated to delegates staying in Los Angeles on the SAME nights. Single supplement upgrade (own room) is an available option. Please refer to the accommodation FAQs here.

For changes after completing your registration, an administration fee of $200 will be charged to the delegate via salary sacrifice or credit card.

Changes after your ticket has been issued will result in a fee of $200 plus airline fee and any airfare difference.

Changes to Group Blocks after departure are not permitted.

Travel Insurance

FCTG Global Gathering attendees will be covered for Travel Insurance for the period of the Event.

This will be either via a Company policy or via individual travel policies and will vary from country to country. Details on your Travel Insurance will be provided prior to departure. However, if you have any questions in the meantime, please contact your local Flight Manager.

Australia / New Zealand Travel Insurance Information for employees of FCTG (paid by Paymatters):

• Australia/New Zealand Cover-More policy & number 
• FCTG Covermore Policy Info & FAQ's
• Covermore Corporate PDS & Policy which outlines the policy cover

The Covermore FCTG (AU/NZ) policy covers some pre-existing medical conditions (see page 8-10 of the PDS). It is your responsibility to check if a medical condition is covered under the FCTG policy. This is a new policy so if you require additional cover, an assessment will need to be completed - please fill in the form on this link https://assessment.covermore.com.au/?alphaCode=AAV1576&groupCode=AA. Please note any surcharge for medical coverage (not listed in the PDS) is to be personally paid and cannot be reimbursed. If you have any questions, please contact: selena.byrnes@flightcentre.com.au  

The policy covers travel extensions (total duration of travel no more than 4 weeks) if you are an employee of FCTG (not a contractor) and are extending directly on from the Global Gathering. After reading the FAQ's and PDS, if you have any questions, please contact selena.byrnes@flightcentre.com.au

This policy if for employees of FCTG paid by Paymatters. If you do not qualify to be covered under the FCTG staff insurance policy, please contact Travelwise (travelwise@flightcentre.com) who can assist with offering a discount off a personal policy.